At roboman.nz, our utmost pride lies in our unwavering commitment to delivering an exceptionally personalized service right from the moment you get in touch with us. When you express interest in purchasing a robotic lawnmower, we go above and beyond to create a remarkable experience that caters to your specific needs. Here's an overview of what you can anticipate when you engage with us. Our initial discussion, usually conducted over the phone, revolves around gaining a profound understanding of your current situation. We'll inquire about various aspects, including the size and layout of your garden, the presence of any challenging terrain or obstacles, and your current grass-cutting method. Moreover, we're keen to hear about any particular models that have caught your attention and the reasons behind considering them suitable for your requirements. Budget and specific preferences will also be discussed. Together, we'll devise the most convenient approach to familiarize ourselves with you and your garden, ensuring a comprehensive grasp of your unique circumstances. Our approach revolves around providing tailor-made solutions and developing a solid understanding of your individual needs. By doing so, we ensure that we offer you the best possible service, ensuring a seamless integration of your robotic lawnmower into your garden maintenance routine.

Our personalized consultation usually lasts between 30 minutes and 1 hour, during which we recommend the presence of all household members, if possible. This allows us to understand your specific requirements and enables everyone to ask questions. Throughout the consultation, our goal is to gather essential information to assess the practicality of your garden. We will inquire about the size of the garden in square meters, its complexity, ground gradient, access points, 24-hour accessibility, availability of outside power supply, and any restrictions such as islands, flower beds, hedges, and patios. If you don't have this information readily available, there's no need to worry as we will assess these aspects ourselves. Additionally, we will take photos and measurements of all areas in your garden, paying special attention to any unique considerations. These details will be carefully recorded for future reference. Towards the end of the consultation, we will discuss the robotic mower models that are best suited for your garden and meet your specific needs. We will also be available to address any additional questions or concerns you may have.

After the consultation, we will move forward with preparing a detailed formal quotation tailored specifically for you. This quotation will provide a comprehensive overview of our recommended solution, including the cost of installation and the estimated timeframe for completion. Generally, you can anticipate receiving this quotation within 48 hours. We recognize the significance of convenience, which is why we offer flexible delivery options. You can choose to receive the quotation by post, email, or both, depending on your preference.

We acknowledge the importance of investing in a robotic lawn mower and recognize that proper installation is essential for its effective operation and to avoid costly mistakes. Most mowers rely on a perimeter wire that is installed around your garden to navigate. While you can choose to set up the mower yourself, it can be a time-consuming process, especially for larger or more intricate gardens. Additionally, you would need to wait for up to a month for the wire to settle in, ensuring it doesn't get accidentally cut, which would render the mower ineffective. To provide you with convenience and peace of mind, we offer a comprehensive installation and setup service. Our team of experts will handle all aspects of the installation, ensuring that your mower is installed correctly and safely, and ready for immediate use. All you need to do is grant us access to your garden, and we'll take care of the rest. We employ advanced perimeter cable laying machines to expedite the process, eliminating the need for the month-long waiting period. This means you can start enjoying the sight of your mower in action as soon as we finish our work in your garden. During the installation, we conduct a thorough site check to ensure accurate placement of the wire, taking into consideration specific measurements, borders, and obstacles in your garden. We then proceed to install the base station, connect the perimeter wire, and establish the power source. This base station serves as the home for your mower, where it automatically returns to charge or when not in use. Once the physical setup is complete, we move on to programming the mower. We configure it to recognize your garden and conduct a series of tests to ensure precise movement, successful docking, and charging at the base station. We allow the mower to roam around your garden for 15 minutes, ensuring it reaches all boundaries and that the motor and blades perform optimally. When we are confident that your robot is functioning correctly, we will guide you through the setup and scheduling options, as well as any advanced features available with your chosen model. We will also provide you with dos and don'ts of robotic lawn mower ownership and explain our aftercare service, ensuring a harmonious and satisfying experience for both you and your mower.

As authorized dealers, we offer comprehensive aftersales support for your robotic lawnmower. Our expertise allows us to provide a complete range of services to ensure your mower remains in optimal condition and delivers dedicated mowing for years to come. Regular servicing is essential to maintain the performance of your mower and prolong its lifespan. We recommend you scheduling a service every months using only genuine parts. By replacing components such as blades, we ensure that your mower continues to deliver the perfect cut it was designed for. Our servicing process involves a thorough inspection of the entire mower, including motors, wheels, cutting blades, and electrics. Any necessary part replacements are carried out, and we also update the mower with the latest manufacturers' software, a service exclusively provided by authorized dealers. With our extensive experience in servicing robotic mowers, we offer a hassle-free solution to keep your mower in impeccable condition through regular maintenance. Reach out to us now to discuss your mower servicing needs. If you possess the qualifications to repair your mower independently, we also stock genuine parts for you to conveniently order from us. For more information on our available parts, please contact us.

Rest assured that our commitment to you goes beyond the moment your product is delivered. With our extensive experience and unwavering dedication to exceptional customer service, we are here to support you every step of the way as a qualified dealer. As authorised dealers for Ambrogio, WORX Landroid, Exgain Lawnba and others the manufacturer of your robotic lawn mower, roboman.nz. Our primary goal is to ensure that your mower consistently delivers the level of service you expect. Should you encounter any issues, please don't hesitate to reach out to us. We will promptly assess the problem to determine if it falls within the warranty coverage. If it does, we will arrange for the collection of your mower and handle the repair process in-house, using only genuine parts. It's important to note that the warranty period varies by Brand. However, certain components, such as blades, are not covered under warranty as they are subject to wear and tear. Moreover, we offer repair services beyond the warranty period, using authentic parts, and maintaining our trademark personalized approach. We make every effort to personally collect and return all robotic lawn mowers for repair. If you encounter any problems with your robotic lawn mower, we kindly ask you to get in touch with a member of our Dealer Network. Our knowledgeable representatives will be more than happy to assist you.